Why should I get my carpets cleaned?

Carpets absorb all sorts of nasty things including chemical contamination, outdoor pollutants, pesticides, bio contaminants, allergens, volatile organic compounds, combustion products, asbestos, dust mites, bacteria, grease and oil deposits, sand, soil and food particles.

Regular carpet cleaning will help to remove these contaminants leading to a healthier element for you and your family.

 How often should my carpets be cleaned?

For people with allergies or breathing-related conditions such as asthma, doctors recommend carpets, upholstery and curtains be professionally cleaned every 3 to 6 months.

For general carpet cleaning on an average use residential carpet, we suggest cleaning every 12 months.

What should I do before you arrive?

It would be very helpful if prior to arrival you can remove items on the floor from areas to be cleaned e.g. shoes, toys etc. Also, if you have valuable items on any pieces of furniture that will require moving, could you please move these to a safe location. Because of the weight limit to what can be moved by our carpet cleaners, items such as book cases or cabinets could be cleaned in order to make them easier to move.

 How long will my carpet take to dry?

It will depend on the type of carpet, what the carpet fibres are made of and the weather. A thick pile wool carpet in the middle of winter can take 24 hours to dry, a low profile polypropylene carpet an be dry in an hour in the summer. Most carpets we clean are dry on average in 3-4 hours

Are you insured? Yes we have fully comprehensive insurance that includes public liability and treatment risk which covers the items we are cleaning.

How long before we walk across the carpet after it’s been cleaned? We advise you to try and stay off a freshly cleaned carpet for a few hours. This is to avoid any marks being made on the clean carpet and to avoid the possibility of you slipping if the carpet leads on to a hard floor area such as tiles or laminate flooring.

Can you remove stains? The likelihood of successful stain removal will depend on what the stain is, what the carpet fibres are made from and if anything has already been used to try and remove the stain.  The worst type of carpet fibres to remove a stain from are wool and nylon. This is because they are an absorbent fibre type and can easily be re-dyed by coloured spillages. Common problematic stains are tea, coffee, urine, curry, Bolognese sauce, red wine, lucozade, cherryade, make-up, ink, dye, some paints, fake tan, wood stain or varnish, lily pollen. We carry a wide range of stain removers on our van but unfortunately some stains are permanent or can only be reduced. We will always try our best to remove them though.

Do you move furniture? If possible we ask for you to move any smaller items of furniture such as nests of tables, lamps, magazine racks etc. you can from the rooms where the carpet is being cleaned. We can then move larger items such as your 3 piece suite, dining table etc. around as we need to. We will work around any large, heavy or awkward items such a side boards or wall units. If you would like us to clean the carpet under a large piece of furniture or television stand please empty it or disassemble the wires and remove the television from its stand to reduce the risk of damage to the item and our backs. Usually the carpet is not dirty under bigger items because there is no foot traffic so we recommend working around it.